Support Policy

We provide support from 9.00 AM to 6.00 PM IST (GMT +5.30) on weekdays. Our usual response time is within 8 business hours.

Terms of Support

Issues at times are specific to the environment that the plugin is installed on. In such cases, we may be required to have access to your website to effectively resolve the issue. When asked for it, we must be granted administration access to the website, or access via FTP in which our product is installed.

If a customer denies access to the website on which our product is installed, we cannot offer any support. Therefore, any claims to our product “not working” will be deemed null and void.

You can be assured that any confidential data shared with us is treated as confidential data, is not shared with anyone, and is discarded as soon as the purpose is fulfilled.

As previously mentioned, if the reported website has technical coding defects, damage, or hosting problems not caused by Pluginbrew, our support team may not be able to offer assistance to fix the same.

Feature Requests

It is important for us to listen to our customers as we grow and improve our plugins. We welcome all feedback and feature requests submitted to our support desk.

We will make a note of them and add them to our development pipeline. However, we cannot guarantee an estimated time for when a feature will be added to the plugin.